Support

There is Support
- as normally understood in the industry and then there is Logica's customer dedicated PROCOS support program for providing a competetive edge on the plant floor.

Over the last few decades, the industrial sectors and the regulated industries indeed have seen systems become increasingly complex, demanding a higher level of specialised knowledge for effective support. The global marketplace has become more competitive and the customers will not hesitate to choose your competitor in the market if you can’t provide him with his wants. Time has become an issue and the defining competitive advantage for many companies.

Support and Maintenance
- Why? Can you afford not to? Even the most reliable software and hardware may fail and even customers with massive internal resources for troubleshooting lack subject matter expertise in detail areas. Unpredictable details are often causing massive problems in the production. The PROCOS Support Program gives you access to the expertise needed - and when you need it. This way we help you reducing time (and money) spent on your own staff troubleshooting automation system issues and reduce the risk of a critical down time situation.